General Manager

Purpose & Objective
As a General Manager, you drive the store's success through leadership, operational excellence, and unparalleled customer service. Whether managing a team of 4 - 8 in a small, you’ll leverage your adaptability to navigate daily challenges, or 12 to 20 in a mid-size to large stores, where you’ll focus on maintaining consistency and steady results, your leadership is the foundation for success.

You embody the company's values, inspire high-performing teams, and drive revenue. By actively engaging in established, results-driven processes, open communication, and leading with a “no task is beneath me” mentality, you’ll keep operations running smoothly and efficiently, pushing cars through the workflow and ensuring the team stays aligned with our goals.

Key Responsibilities

Workflow Management: Ensure team performance, productivity, and customer satisfaction standards are met by actively managing the workflow board through constant monitoring. Proactively manage roadblocks by anticipating potential issues before they arise, prioritization, and open communication to push cars through the workflow efficiently.

Sales: Work alongside service advisors, supporting and taking on your own tickets to ensure customer needs are met and the team consistently hits sales targets and revenue goals. Continually monitor sales gaps to identify opportunities to drive sales, car count, and revenue. The following outlines the minimum expectations for sales involvement based on store size:

• Large: 10-20% of your role is focused on actively engaging in service advising.

• Mid-Size: 40-50% of your role is driving revenue through service advising.

• Small: 80% of your responsibilities are focused on service advising.

Customer Experience: Execute and hold teammates accountable for delivering top-tier customer service to clients, vendors, and visitors through efficient, honest, and respectful communication and timely service. Managers are responsible for monitoring customer calls and in-person interactions, providing coaching to improve performance and service, handling escalated complaints, and managing online feedback.

Technology: Adept in TekMetric, store POS, financing platforms, and other softwares to seamlessly check-in and out customers, manage financing, review and provide status updates to customers, and have metric-driven conversations with teammates and leadership.

Financial Management: Responsible for maintaining tight control over store expenses while ensuring high-quality standards and customer service are never compromised. Actively seek opportunities to reduce costs and improve operational efficiency without sacrificing quality and balancing overhead management while maintaining profitability.

Employee Management: Depending on store size, the day-to-day management of employees, employee development, metrics, and payroll tasks will differ. Below are the specific responsibilities based on store size:

• Small: Assist with operational tasks such as payroll approvals and metrics, with regional leadership primarily overseeing employee development and issue resolutions; you will provide support as needed to ensure smooth operations.

• Mid-Size Store: Oversee payroll approvals and track KPIs, lead employee management, performance discussions, and development with support from regional leadership.

• Large Store: Oversee payroll approvals, track KPIs, and manage employee performance, growth, and development with limited guidance from regional leadership.

What You’ll Bring

• Proven leadership skills tailored to the unique demands of small, mid-size, and large teams.

• A strong focus on customer relations and sales, with the ability to adjust involvement based on store scale.

• Expertise in using technology to streamline workflows and optimize operations.

• Strategic problem-solving abilities to manage costs and improve efficiency.

• A hands-on, adaptable leadership style that inspires and supports teams to succeed.

Qualifications

• Must possess a valid US Driver's License, be insurable on the store insurance policy, and be able to drive a vehicle with passengers.

• A minimum of 2 years of practical experience in a management role, with a proven track record of driving financial performance, demonstrated skills in leading and managing teams effectively, and the ability to perform basic accounting and math tasks with proficiency.

• Strong ability to communicate clearly in English, both verbally and in writing, including hand-written and typed forms.

• Skilled in basic computer functions and programs, including Word, Excel, email, calendar management, and point of sale systems, with the ability to quickly learn and adapt to additional software as needed.

• Physically capable of performing tasks that involve grasping, pushing, pulling, lifting (including items over 50 pounds), bending, and reaching overhead.

• Ability to stand for extended periods, typically up to 8 hours, is required.

• Must be able to maintain a fast-paced work rhythm for extended durations

Join our team as a General Manager, where you'll lead by example, inspire high-performing teams, and ensure operational excellence. Whether overseeing a small, mid-size, or large store, your leadership will be the foundation of success.

Enjoy a competitive salary, no late nights or weekends, and the opportunity to lead a team in a dynamic and rewarding environment. Apply now to take the driver’s seat and lead our store to success!

What You’ll Do

• Lead the Team: Manage 4-20 team members based on store size, driving employee performance and development.

• Oversee Workflow: Proactively manage the workflow board, prioritize tasks, and resolve roadblocks to maintain efficiency.

• Drive Sales: Engage in service advising, ensuring customer needs are met and sales targets are consistently achieved.

• Deliver Exceptional Customer Service: Hold the team accountable for efficient, honest, and respectful communication while handling escalated complaints and coaching for performance.

• Financial Management: Maintain profitability by controlling expenses, improving efficiency, and balancing quality and cost.

• Embrace Technology: Use tools like TekMetric, POS systems, and financing platforms to streamline operations, manage metrics, and support the team.                                                                                                                                                              Compensation Range: $100,000 - $150,000/yr