Role Profile: Field Operations Specialist

Overview:

The Field Operations Specialist is a versatile professional responsible for comprehensively understanding and executing existing company processes. This role is primarily focused on training, job performance, and adaptability, with a key emphasis on supporting sales-related activities, providing service advice, and seamlessly stepping into various roles when necessary. The specialist’s expectation is to increase or maintain the gross profit of a location.

This role will require heavy travel throughout the region and around 10% overnight travel.

Key Responsibilities:

1. Process Training and Execution:

• Thoroughly understand and master existing company processes related to sales, service, and operations.
• Train team members on established processes to ensure consistent and high-quality execution.
• Monitor and assess job performance, providing constructive feedback and support for improvement.

2. Float Role:

• Act as a floater, ready to step into the positions of Service Advisor, Service Manager, or General Manager during periods of underperformance or the absence
• Ensure a smooth transition and maintain operational excellence during periods of absence of higher-ranking team members.

3. Remote Work - Sales:

• Engage in remote sales activities, leveraging technology and communication tools.
• Provide support and guidance to remote sales teams, ensuring alignment with company goals and maintaining customer satisfaction.
• Collaborate with on-site teams to address customer concerns and maintain service quality standards.

6. Performance Improvement:

• Identify underperforming areas and collaborate with team members to implement improvements.
• Contribute to the development of strategies to increase or maintain gross profit, depending on the specific situation.

Qualifications:

• Proven experience in sales, remote work, and field operations.
• Excellent understanding of company processes and a track record of successful process execution.
• Strong interpersonal and communication skills.
• Ability to adapt to changing roles and responsibilities.
• Proficiency in remote work tools and technologies.
• Problem-solving mindset and ability to troubleshoot issues remotely.
• Proactive and self-motivated with a focus on achieving and exceeding performance expectations.

Attributes:

• Adaptability to different roles and responsibilities.
• Results-driven with a focus on maintaining or increasing gross profit.
• Strong leadership skills for floating roles.
• Collaborative and team-oriented.
• Strong commitment to process adherence and improvement.